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Company

Geisinger · 5 hours ago

Scheduling Specialist I

Danville, PA

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Answer incoming calls and make outgoing calls with the intent of scheduling patients, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences.

Collects and maintains accurate, basic patient information relating to registration and insurance.

Answers all non-scheduling related questions and directs non-scheduling calls to the appropriate department.

Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.

Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.

Provides one-call resolution whenever possible.

Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.

Achieves and maintains quality and service goals related to contact center metrics.

Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.

Assists with training initiatives for new hires.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Medical terminologyAppointment schedulingComputer knowledgePatient registrationMulti-channel messagingTraining new hires

Required

High School Diploma or Equivalent (GED)

Minimum of 1 year-Related work experience

Preferred

Medical terminology

Computer Knowledge including - Ability to toggle among programs / navigating multiple monitors/screens

Benefits

Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners

Company

Geisinger

Glassdoor

3.5

Geisinger is a health and wellness organization that offers orthopaedic, weight-management, and heart care services. It is a sub-organization of Risant Health.

Founded in 1915

Danville, Pennsylvania, USA

10,001+ employees