Dane Street · 6 hours ago
IME Operations Manager
United States
Full-time
Remote
Mid, Senior Level
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Responsibilities
Oversee and ensure the overall profitability of the regional operations center.
Driving Revenue Growth
The Operations Manager drives revenue growth by delivering excellent Customer service.
This includes meeting scheduling best practices and turnaround time requirements.
Ensuring the timely delivery of high quality reports.
Managing client inquiries in a timely manner.
Optimizing Physician cost
Ensuring that client invoices adhere to the agreed upon fee schedule.
Overseeing the proper selection of physicians.
Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.
Building relationships with key physicians to ensure panel retention.
Manage Staff Performance and capacity
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Client Interaction
The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.
Responsible for the overall production, performance, and quality of the assigned region.
Plans and organizes daily activities related to production and operations.
Measures productivity by analyzing performance data, financial data, and activity reports.
Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
Determines labor needs to meet production goals.
Oversee the deposition process at the request of the client or defense counsel.
Other duties & special projects, as assigned and based on business needs.
Qualification
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Required
An Associate’s Degree or Bachelor’s Degree is preferred.
Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred.
Present exceptional communication skills with a clear understanding of company business lines.
The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.
Any lifting, bending, traveling, etc. required to do the job duties listed above.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
Benefits
Generous Paid Time Off
Excellent benefits package
Medical, dental, and vision coverage for you and your family
Voluntary life insurance options for you, your spouse, and your children
Hospital indemnity
Critical illness
Accident indemnity
Pet insurance plans
Basic life insurance
Short-term disability
Long-term disability coverage at no cost
401k plan with a company match
Apple equipment and a media stipend
Company
Dane Street
Dane Street is an insurance company that offers review and evaluation services for workers compensation, health, and to some businesses.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Remillard
Chief Operating Officer
Greg Powers
Chief Marketing Officer/SVP Sales
Company data provided by crunchbase
