Kaplan · 6 hours ago

Account Receivable - Collector

Remote/Nationwide, USA

Full-time

Onsite

Entry Level

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Responsibilities

Review and resolve outstanding payment issues in a timely manner

Process accounts and incoming payments in compliance with financial policies and procedures

Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted

Verify discrepancies and resolve clients’ billing issues

Facilitate payment of invoices due by sending bill reminders, contacting insurance companies, and contacting clients to resolve outstanding issues

Identify and execute the necessary process adjustments

Interact with customers to resolve outstanding issues

Reviews patient information to determine if an adjustment is valid and whether additional approval is required, process all approved adjustments

Prepare and submit clean claims to Medicare or other insurance companies, as needed

Answer questions from patients, clerical staff, and insurance companies.

Follow and report status of delinquent accounts.

Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.

Participate in educational activities and attends monthly staff meetings.

Conduct self in accordance with employee manual.

Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Perform all special projects given in a timely manner

Performs other related duties as assigned or requested

Qualification

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Computer skillsAccounts receivableFinancial policies complianceClaims processingProblem analysisOffice administration

Required

Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.

Must possess the ability to multi-task and frequently change direction.

Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing programs, and email at a highly proficient level.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Good verbal and written communication skills.

Problem analysis and problem-solving skills.

Knowledge of office administration and procedures.

Stress management skills.

Time management skills.