Be an early applicantLess than 25 applicants

Company

Lendbuzz · 19 hours ago

Customer Success Associate (Trilingual)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Artificial Intelligence (AI)Financial Services

H1B Sponsor Likely

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Responsibilities

Respond to customer inquiries and provide assistance across various communication channels including phone, email, chat, and text

Document all customer interactions accurately using our CRM system

Ensure adherence to company policies and procedures

Work towards achieving customer service targets, metrics, and company Service Level Agreements (SLAs)

Enhance customer service quality by analyzing and refining processes and system configurations

Provide technical advice and assistance to maximize customer operational performance

Identify and troubleshoot network problems related to customer service channels and platforms

Collaborate with and report directly to the Customer Success Manager

Qualification

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Fluency in PortugueseFluency in EnglishCall center experienceSpanish

Required

Fluency in both Portuguese and English is required

2-5 years of experience in a call center environment handling a high volume of calls

Enthusiasm for engaging in conversations and continuously learning from and educating customers

Passion for technology and a willingness to stay updated on industry trends

Clear, personable, and informative communication skills

Curiosity, motivation, and a drive to tackle new challenges

Strong team player who is comfortable both providing and seeking assistance

Adaptability to thrive in a dynamic and evolving environment

Ability to maintain composure and efficiency in a fast-paced setting

Eagerness to take on new tasks and solve problems in real-time

Preferred

Proficiency in Spanish is a plus

Company

Lendbuzz

Lendbuzz is a car financing platform that helps consumers with thin U.S. credit history obtain financing for their car purchase.

Founded in 2015

Boston, Massachusetts, USA

201-500 employees

https://lendbuzz.com

H1B Sponsorship

Lendbuzz has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (8)

2022 (13)

2021 (8)

2020 (3)