Learner Education ยท 1 day ago
Client Support Representative
Des Moines, IA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Respond promptly and courteously to client inquiries via phone, email, and chat
Provide information regarding our tutoring services, scheduling, and payment processes
Assist clients in troubleshooting issues with their accounts or online access
Document client interactions and provide feedback for continuous improvement
Collaborate with various departments to resolve client concerns effectively
Maintain a positive and professional demeanor while handling challenging situations
Qualification
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Required
1+ years of experience in customer service or client support role
Excellent communication (verbal and written) and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficient in using CRM software and online communication tools
Able to work flexible hours, including evenings and weekends
Comfortable speaking on the phone and making calls
Preferred
Bachelor's degree preferred
Benefits
Medical
Dental
Vision
Unlimited (within reason) PTO
Company
Learner Education
Why Learner? Accelerated learning Learner delivers 1:1 personalized online service so students can accelerate their learning and exceed their potential.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
