Be an early applicantLess than 25 applicants

Company

UKG · 16 hours ago

Payment Services Implementation Manager

United States

Full-time

Remote

Mid, Senior Level

$89K/yr - $128K/yr

5+ years exp

Maximize your interview chances

Bookkeeping and PayrollHuman Resources

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @UKG

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Oversee a portfolio of UKG Payment Services implementations to ensure they are completed timely, compliantly and in a manner that ensures immediate and long-term customer satisfaction.

Line Management of Onboarding Consultants (OC) including training, mentoring, guiding them on their projects, and ensuring adherence to established methodology, standards and practices.

Develop a high-performing team that are consistently engaged, collaborative, customer focused and accountable to meet or exceed expected results.

Support project and customer escalations, assisting the OC with troubleshooting and resolution, and taking point as a UKG customer sponsor when appropriate.

Establish and manage the resource capacity planning for the team.

Lead cross functional process, technology and quality improvement initiatives.

Collaborate with colleagues across the organization including Implementation, Product Development, Operations, and Customer Success.

Develop, track, analyze and report on key performance indicators for the team.

Manage department wide functions that impact multiple teams.

Other duties may be assigned from time to time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Management experiencePayroll experienceHuman Capital ManagementProject methodologiesProcess improvementBusiness transformation

Required

5+ years of management experience leading project-oriented teams

Payroll and human capital management (HCM) experience

Background in software and service delivery as well as project methodologies.

Preferred

Bachelor’s degree in Business, Accounting or a related field, or equivalent work experience will be considered for the position.

Proven experience leading a team as a business with an enterprise mindset, a focus on reducing cost, increasing capacity and productivity, setting and meeting team goals, meeting company wide goals, and providing exemplary service to customers.

Great at building resilience and trust within your team, and coaching and developing employees for their growth and success.

Excellent interpersonal skills – compassionate and empathic, honest and clear in direction and feedback, and collaborative.

Proven ability to lead process improvement and business transformation projects

Benefits

Wellness programs

Tuition reimbursement

U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance.

Company

UKG

Glassdoor

3.8

UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.

Founded in 1977

Lowell, Massachusetts, USA

10,001+ employees

https://www.ukg.com

H1B Sponsorship

UKG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (25)

2022 (50)

2021 (40)

2020 (1)