Snap One · 7 hours ago

Remote - Control4 Technical Support

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Serve as contributing member of a high-performing technical support team by supplying our customers Control4 product support via phone, email and chat

Listen attentively to customer needs and concerns

Participate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviews

Participate in monitoring and answering dealer inquiries through a technical forum

Create knowledge base articles for our tech support knowledge base

Participate in product Beta testing and provide feedback

Ability to learn home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportControl4 ProductsIoTSmart HomeMicrosoft OfficeHome TheaterSurveillanceHVACLow Voltage WiringSmart LightingSAPSalesforceRouter ConfigurationsManaged SwitchesFirewallsVLAN Configurations