ONRAMP · 17 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yr
2+ years exp
Maximize your interview chancesFinancial ServicesMobile Payments
Hiring Manager
Michael Morris
Insider Connection @ONRAMP
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Responsibilities
Onboard and Support Customers : Guide customers through the onboarding process and provide ongoing support to ensure smooth implementation and adoption of our products.
Customer Education : Offer product education to customers, ensuring they understand and utilize ONRAMP’s solutions to their full potential.
Customer Engagement : Establish regular touchpoints with customers to proactively identify opportunities for deeper engagement and product adoption.
Track and Report Metrics : Monitor customer satisfaction and product usage, reporting on key metrics and identifying areas for improvement.
Account Escalations : Act as an advocate for customer needs, managing any account escalations and ensuring timely resolution of issues.
Collaboration Across Teams : Work closely with the Sales, Product, and Engineering teams to ensure customer needs are addressed and product feedback is shared.
Customer Retention : Focus on building long-term, trusting relationships with customers, working to ensure continued satisfaction and account renewals.
Qualification
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Required
2-4 years of experience in customer success, account management, or a similar customer-facing role.
Strong written and verbal communication skills, with the ability to present complex information clearly.
Proven ability to build relationships and manage customer expectations, particularly in a B2B or SaaS environment.
Strong organizational skills and the ability to manage multiple accounts and projects simultaneously.
Detail-oriented with a strong ability to problem-solve and adapt to customer needs.
Preferred
Exposure to TMS solutions, logistics and/or fintech products is a bonus.
Benefits
Health, dental, and vision insurance.
Meaningful equity in an industry-changing startup.
401k plan.
Company
ONRAMP
ONRAMP is a card payment solution for truck drivers.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Morris
Co-Founder & CEO
Bernie Kavanagh
Chief Revenue Officer
Company data provided by crunchbase
