Tebra · 6 hours ago

Senior Customer Success Manager, Strategic

United States - Remote

Full-time

Remote

Mid, Senior Level

$60K/yr - $70K/yr

2+ years exp

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Responsibilities

Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue

Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption.

Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value.

Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers using customer health and engagement analytics.

Provide personalized recommendations on how adopting the core product or add-on services can drive value for clients.

Achieve ARR Retention and Expansion revenue goals each quarter, ensuring all personally supported accounts are progressing towards full utilization of the application.

Tailor conversations to clients' needs, document and resolve open action items and critical gaps promptly, leveraging your product and customer knowledge.

Demonstrate expertise in learning new solutions quickly and finding creative and strategic solutions for clients' growth and goals.

Deepen knowledge of industry, digital marketing best practices, and consultative selling tactics through continued learning opportunities provided throughout your tenure.

Collaborate with Marketing, Product, and other Customer Success teams to test new initiatives' effectiveness and provide customer feedback and workflow optimization opportunities.

Qualification

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Customer Success ManagementDigital MarketingClient Relationship ManagementConsultative Selling