Be an early applicantLess than 25 applicantsPosted by Agency

Company

HTC Global Services · 6 hours ago

Application Analyst-Cerner Scheduling

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Information TechnologyInsurance

Hiring Manager

Samantha Lawson

Insider Connection @HTC Global Services

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Responsibilities

Support Cerner Millennium Scheduling: Maintain and enhance the Cerner Millennium Scheduling suite, including troubleshooting, updates, fixes, and project support (on-call and off hours).

System Configuration & Testing: Build, modify, evaluate, test, and maintain Cerner Millennium Scheduling functionality, including resources, appointment books, appointment types, Orders to Scheduling, and associated rules.

Issue Resolution: Troubleshoot system issues to resolution and provide high-quality, timely customer service; escalate issues to vendors as needed and monitor vendor responses.

On-Call Support: Provide after-hours, on-call support to resolve system issues as required.

Collaboration: Work with client users and cross-functional teams to gather requirements, address issues, and ensure system performance aligns with client needs.

Change Management: Adhere to change management processes for system updates, including break fixes and enhancements.

System Testing: Perform system testing to validate functionality, ensuring all product features work as designed.

Documentation: Document user requirements, system functionality, and build activities, including vendor specifications, integration testing, and version control.

Enhancements: Assist in translating user needs into system feature enhancements and collaborate with system administrators for requests.

Clinical Process Alignment: Ensure system support aligns with best practices in clinical and operational workflows.

Independent Decision Making: Exercise independent judgment to assess situations and determine appropriate courses of action.

Multi-Tasking: Manage multiple initiatives simultaneously and adjust to evolving priorities.

Additional Duties: Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cerner Millennium SchedulingHealthcare IT ExperienceScheduling & Revenue CycleMulti-Tasking SkillsCerner CertificationsServiceNowHealthcare Experience

Required

Proven experience in Cerner Millennium Scheduling build, maintenance, and support

2-3 years of application analysis and coordination or 5+ years of professional/technical experience in clinical workflow/operations or clinical systems support

In-depth knowledge of Cerner Millennium Scheduling

Strong troubleshooting abilities and the capacity to communicate solutions effectively

Excellent organizational, client, vendor, project team, and employee relationship skills

Well-developed problem-solving, analytical thinking, and the ability to juggle multiple tasks simultaneously

Strong work ethic, customer service orientation, reliability, and punctuality

Bachelor's Degree or equivalent work experience in a related field

2-3 years of professional experience in a computing environment with progressive responsibility

2-3 years of experience in Cerner Millennium Scheduling build, maintenance, support, and troubleshooting