Capgemini · 7 hours ago

System Engineer (UCCE)

USA

Full-time

Remote

Mid Level

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ConsultingInformation Technology

No H1B

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Responsibilities

Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.

Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.

Leverages consultative approaches in establishing relationships with SMEs, both internal and external, to develop solutions.

Resolve and improve complex hardware/software issues; Address critical problems and customer concerns; May require off-hours work for issue resolution and system upgrades.

Keep up-to-date on relevant competitive solutions, products and services.

Identify design requirements and recommendations for capacity, technical prevalence and future direction

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco Unified Contact Center EnterpriseCisco Customer Voice PortalCisco IP/IVRCisco CT IOSCisco FinesseVXML gatewaysVVBsSIP proxyCisco Unified Communications ManagerCUICApp spaceEGainAvaloqueCalabrioAcqueonCisco Unity Connection VoicemailCisco PresenceExpressway MRA solutionRed skySystem administrationProcess ImprovementOS patchesApplication patchesBackupsOptimizationAutomation

Required

Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CT IOS, Cisco Finesse, CUIC.

Good Understanding and work Experience in third party products like, App space, eGain, Avaloque, Calabrio, Acqueon.

Must have hands on experience in VXML gateways, VVBs, SIP proxy.

Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Red sky.

Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.

Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)