Designit · 6 hours ago

Senior Community Manager Strategist

United States

Full-time

Remote

Senior Level, Lead/Staff

$105K/yr - $110K/yr

8+ years exp

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Responsibilities

Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts.

Integrate AI and automation advancements while preserving the essential human element in engagements.

Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives.

Continuously optimize the use of community management tools to improve efficiency and effectiveness.

Diversifying the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit)

Define and build B2B brand love, fostering strong connections with target audiences.

Provide forward-thinking strategic recommendations, including:

Creating and presenting annual/quarterly strategic plans.

Conducting SWOT and competitor analyses.

Identifying growth opportunities and testing new strategies.

Staying updated on evolving technologies and user behaviors.

Sharing insights and ensuring adherence to channel governance best practices.

Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency

Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines.

Participate in meetings with the broader Cloud Marketing Blog and Social Team and connect with Key Microsoft stakeholders on a regular cadence to foster strong client partnerships.

Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social.

Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP

Qualification

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Community ManagementSocial Media StrategyClient PartnershipSWOT AnalysisB2B MarketingSprinklrMicrosoft SharePointPowerPointExcelOutlookAI IntegrationRemote Team Leadership