Riverside.fm · 6 hours ago

Enterprise Customer Success Manager

New York, NY

Full-time

Remote

Entry, Mid Level

2+ years exp

Maximize your interview chances

AudioAudio Recording and Production

Insider Connection @Riverside.fm

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage a diverse portfolio of Enterprise and SMB accounts with a focus on enablement at scale and value realization, yielding a super high renewal rate

Assess client health, identify opportunities and risks, and develop strategies to mitigate churn with proactive health plans

Own and guide your clients’ onboarding implementation

Execute business reviews, training, check-in calls, and feature implementation

Promote clients advocacy and testimonials

Create recourses that empower our customers

Manage customer knowledge base:

Ensure assigned accounts are updated in CRM, interaction with customers is tracked, and technical & business information is accurately recorded

Promote customer’s needs:

Work cross-functionally with multiple product, technical and business teams, and customers

Promote Riverside value:

Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and know-hows

Drive renewals and identify up-sell and cross-sell opportunities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceG-SuiteHubspotSlackVideo Technology BackgroundAudio Technology Background