IFB Solutions · 8 hours ago

Customer Service Representative- Maximus San Antonio, TX (legally blind applicants encouraged)

Winston-Salem, NC

Full-time

Remote

Entry Level

$14/hr - $14/hr

2+ years exp

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AssociationNon Profit

No H1B

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Responsibilities

Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

Follow standard operating procedures to ensure consistency and accuracy.

Address customer inquiries and resolve problems to ensure that appropriate changes are made.

Refer unresolved customer grievances to designated departments for further investigation.

Communicate with supervisor regarding any potential needs or concerns.

Perform data entry accurately.

Assist other department personnel as time and knowledge permit.

Participate in training and meetings as requested.

Perform other duties as apparent or assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service excellenceAssistive Technology JAWSAssistive Technology Zoom TextListenBilingual (Spanish-English)Data entry

Required

Must have a passion for customer service excellence and have the desire and drive to serve as the customers advocate.

Excellent written and verbal communication skills.

Works independently and adjusts to changing priorities and demands associated with a changing environment.

Proven analytical and problem-solving skills.

Must be detailed oriented and have the ability to work well under pressure.

Must have the ability to listen to internal and external customers and communicate to all levels of the organization (Managers, Directors, SVPs, etc).

Self-motivated and demonstrates positive interpersonal skills.

High School Diploma or GED equivalent.

Must reside within 70 miles of San Antonio, Texas.