128 applicantsPosted by Agency

Company

Employ · 8 hours ago

Sr. Customer Analytics Analyst

United States

Full-time

Remote

Senior Level

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Business Information SystemsManagement Consulting

H1B Sponsor Likely

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Responsibilities

Identify critical business metrics and develop actionable dashboards

Provide expert guidance on complex data analysis and interpretation

Develop predictive models for customer health and churn mitigation

Establish best practices for leveraging advanced analytics tools

Drive proactive business strategies through data storytelling

Guide cross-functional teams in data-driven decision making

Collaborate with cross functional teams to understand their data needs and provide tailored analytics solutions

Conduct root cause analysis and identify underlying issues affecting customer satisfaction and provide actionable insights to address these challenges

Monitor industry trends and best practices regarding analytics and customer support to ensure the organization remains competitive

Create comprehensive reports that summarize findings, insights, and recommendations to stakeholders at all levels of the organization

Implement data governance practices by establishing guidelines for data quality, integrity, and security to ensure reliable analytics outputs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Advanced statistical techniquesPredictive modelingTableauSQLPythonData storytellingData governanceRoot cause analysisData visualizationCustomer support analyticsCross-functional collaboration

Required

Proficiency in advanced statistical techniques and predictive modeling methods

Ability to create compelling visual representations of data using Tableau

Experience with programming languages commonly used in data analysis (i.e. SQL, Python)

Ability to communicate complex analytical findings in a clear, compelling manner to various stakeholders

Experience working with different teams to understand data needs and provide tailored solutions

Ability to apply analytical techniques to real world business challenges in customer support

Willingness to stay updated on emerging trends and technologies in predictive analytics

Company

Employ

Employ provides dedicated teams of technology sourcers for establishments.

Founded in 2003

New York, New York, USA

501-1,000 employees

https://employinc.com/index.html

H1B Sponsorship

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2023 (1)