ArchIT ยท 9 hours ago
Level 2 / Escalation Helpdesk Engineer
CA
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
5+ years exp
Maximize your interview chancesIT Services and IT Consulting
Insider Connection @ArchIT
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Responsibilities
Provide telephone/remote and on-site troubleshooting, training, and tech support
Perform software installs and updates
Maintain accurate client network documentation
Set up and configure PCs, printers, peripherals, and networking equipment
Assist senior engineers with network deployment projects
Grow your IT skills and learn how Architecture/Design/Engineering firms work
Qualification
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Required
Experience providing remote phone technical support
Excellent PC and Windows troubleshooting skills
Strong MacOS troubleshooting skills
Strong skills and understanding of Microsoft Office applications
Strong working knowledge of Microsoft Office 365
Solid understanding of Active Directory and AD Architecture
Solid skills and understanding of other common business applications.
Good understanding of network topology and configuration at the desktop level
Solid PC hardware, software, and Windows operating system knowledge
Microsoft Windows Server: 5 years
Active Directory: 5 years
Preferred
Experience with Autodesk and other AEC industry applications is a plus
Associate
Location: California
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
ArchIT
The IT Support Firm for the Architecture, Design and Engineering Community
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Alex Osenenko
Vice President of Growth, Partner
Company data provided by crunchbase
