American Specialty Health · 6 hours ago
Documentation Coordinator
United States
Contract
Remote
Entry Level
2+ years exp
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Responsibilities
Create and update operations manuals and forms.
Update and maintain operations manuals for multiple unique provider types.
Update and maintain various applications and forms.
Edit operational manuals, applications, and forms on an annual basis with input from various business owners.
Work with Sr staff on team to gather and understand the requirements for the Ops Manuals, applications, and forms.
Identify, track, manage and update any applicable state or specialty specific criteria to all documents.
Maintain a comprehensive library of manuals and forms in draft and final forms.
Recognize inconsistencies in existing documentation to ensure accuracy, consistency, and compliance with established standards and guidelines.
Update and maintain electronic documents in addition to hard-copy manuals.
Analyze documents to maintain continuity of style of content.
Upload final documents for display to internal and external websites and performs quality assurance to assure the correct documents are posted.
Interact with various departments to facilitate the publication and distribution of manuals and forms.
Maintain follow up to ensure timely and accurate completion of projects.
Maintain records of all revisions and updates, including manual publication dates.
Perform research to gather necessary information and prepares analysis of data.
Recognize unique or problem situations. Researches and recommends solutions to Manager.
Maintain security and confidentiality of all documents, including password protected electronic files of all manual text.
Maintain other documentation and FAQs as needed.
Review documentation that is displayed on the various websites on an annual basis and work with business owners to make necessary updates.
Analyze documents to maintain continuity of style of content.
Supports the company as a resource on practitioner guidelines.
Stays current on operational issues relative to eligibility, claims, and practitioner contract service issues.
Provides information to various departments and committees as requested.
Qualification
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Required
Associate’s degree with a major in English, Journalism, or Communications preferred. If equivalent experience, high school diploma required.
Minimum two years of experience writing, editing, and managing editorial content preferably in the healthcare industry or minimum two years of experience at ASH.
Demonstrated writing proficiency with a strong attention to detail required.
Proficiency with Microsoft Office Suite with strong knowledge in styles and formatting.
Experience with form creation and/or knowledge of Adobe LiveCycle Designer.
Demonstrated accuracy in grammar, spelling, and sentence construction.
Excellent written and verbal communication skills with a strong command of the English language.
Excellent critical thinking and organizational skills.
Ability to manage multiple tasks, prioritize, and meet deadlines.
High attention to detail and accuracy, with a commitment to delivering high-quality work.
Ability to quickly grasp complex concepts and translate them into clear and concise documentation.
Proven ability to quickly learn and understand complex subject matter.
Proven ability to manage detailed processes with the ability to self-motivate & work independently.
Demonstrated ability to effectively manage projects through to completion.
Demonstrated ability to communicate on the phone, instant messenger, and email.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Company
American Specialty Health
American Specialty Health Incorporated (ASH) is one of the nation’s premier independent and privately-owned specialty health organizations offering technology-enabled services for benefits management, including clinical programs for musculoskeletal health, fitness programs, and well-being solutions for health plans, employers, associations, and others.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2000-01-01Private Equity· Undisclosed
Leadership Team
T
Troy Sechrist
Vice President, Strategic Partnerships
Douglas Metz
EVP & Chief Health Services Officer
Recent News
Company data provided by crunchbase
