UST · 8 hours ago

Production Support Engineer

Norfolk, VA

Full-time

Remote

Entry, Mid Level

$57K/yr - $87K/yr

2+ years exp

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Responsibilities

Provide L2 production support using established runbooks.

Participate in release and deployment activities.

Monitor daily production operations and health checks.

Participate in Change Advisory Board (CAB) meetings.

Identify and implement automation opportunities within infrastructure constraints.

Join the on-call rotation for production support.

Qualification

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Production SupportDeployment Automation ToolsScripting/AutomationChange ManagementSQLUnix ScriptingPerlPythonJavaJavaScriptSharePointJiraSQL ServerAgile MethodologiesCollaboration Skills

Required

Overall 2 - 3 years of hands-on experience supporting production environment as a Site Reliability Engineer or in a similar role, with a good understanding of industry-standard technical skill sets, Agile methodologies, and capacity planning.

Strong problem-solving skills, with the ability to troubleshoot complex issues and recommend proactive solutions.

Experience with deployment automation tools

Experience in scripting/automation

Experience working with runbooks and operational procedures.

Ability to manage and implement system upgrades, patches, and migrations to keep systems current and secure.

Knowledge of change management processes and functions, including compliance requirements for deployments.

Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams and external partners.