Voyage By Luna · 5 hours ago
Client Services Manager
Banning, CA
Full-time
Remote
Entry, Mid Level
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Responsibilities
Respond promptly to client inquiries through phone, email, or in person, offering detailed information about destinations, packages, and services.
Listen closely to clients’ needs and preferences, providing tailored travel recommendations and solutions.
Assist clients in booking flights, accommodations, transportation, and other travel-related services.
Design personalized travel itineraries that reflect clients’ preferences, budgets, and interests for memorable experiences.
Coordinate with travel vendors such as airlines, hotels, and car rental agencies to confirm bookings and manage any changes.
Ensure all travel documentation, including passports, visas, and insurance, is current and prepared.
Process payments, transactions, and ticket issuance in alignment with company policies.
Address and resolve any client concerns during their travels to maximize satisfaction.
Work closely with travel stakeholders like airlines and hotels to resolve issues related to delays, accommodation adjustments, or unexpected changes.
Stay updated on industry trends, travel news, and destination information to deliver accurate and relevant advice.
Research new travel offerings to expand available services and enhance the client experience.
Accurately record client interactions, bookings, payments, and other key information in company databases.
Provide clients with travel documents, confirmations, and itineraries in a timely manner.
Qualification
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Required
Respond promptly to client inquiries through phone, email, or in person, offering detailed information about destinations, packages, and services.
Listen closely to clients’ needs and preferences, providing tailored travel recommendations and solutions.
Assist clients in booking flights, accommodations, transportation, and other travel-related services.
Design personalized travel itineraries that reflect clients’ preferences, budgets, and interests for memorable experiences.
Coordinate with travel vendors such as airlines, hotels, and car rental agencies to confirm bookings and manage any changes.
Ensure all travel documentation, including passports, visas, and insurance, is current and prepared.
Process payments, transactions, and ticket issuance in alignment with company policies.
Address and resolve any client concerns during their travels to maximize satisfaction.
Work closely with travel stakeholders like airlines and hotels to resolve issues related to delays, accommodation adjustments, or unexpected changes.
Stay updated on industry trends, travel news, and destination information to deliver accurate and relevant advice.
Research new travel offerings to expand available services and enhance the client experience.
Accurately record client interactions, bookings, payments, and other key information in company databases.
Provide clients with travel documents, confirmations, and itineraries in a timely manner.
Company
Voyage By Luna
WE PLAN IT, YOU ENJOY IT. As a travel agent, I am helping people make their dream voyages, build unforgettable memories, and explore the world.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
