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Company

LMI · 5 hours ago

Lead Network Engineer - Clearance Required

United States

Full-time

Remote

Senior Level, Lead/Staff

$95K/yr - $168K/yr

10+ years exp

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Comp. & Benefits

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Perform hands-on procurement system technical and functional troubleshooting and support to the Army Contracting Enterprise (ACE) to maintain accessibility and availability of ACWS for users.

Apply advanced understanding of the Army Contracting Enterprise user community to develop targeted communications and training for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.

Serve as a point of escalation for Tier II functional members within the ACWS Service Desk engineer team regarding performance and scalability issues.

Lead engagements with the ACWS program’s internal teams, such as database administrators, DevOps leads, and quality assurance throughout the project lifecycle.

Collaborate with end-users, business stakeholders, and procurement system functional teams to understand ACE education requirements to support adoption of system enhancements and develop user training sessions.

Apply concepts of Appian’s platform architecture and leverage that knowledge to test, deploy, enhance, and maintain Appian applications.

Develop and implement solutions to enhance ACE contract writing productivity, leveraging relevant tools and technologies.

Lead comprehensive technical support to ACE through Army Enterprise Service Desk cases, ensuring timely resolution and documentation of issues.

Orchestrate on-call resolution for mission critical issues and document solutions within the case management system.

Oversee the management of end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.

Guide the documenting, updating, and maintenance of a comprehensive repository of best practices and troubleshooting procedures.

Qualification

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Enterprise contract writing systemsAppian platformMaster's degreeDatabase designDoD 8500 seriesRisk Management FrameworkAppian Cloud configurationAppian architectureDocumentation developmentAgile deliverySecurity Plus certificationITIL certification

Required

Bachelor’s degree with 12 years of experience or master’s degree with 10 years of experience.

7+ years of experience with enterprise contract writing system implementations.

Advanced understanding of the Army Contracting Enterprise user community.

Strong database design and development skills.

Experience with documentation development (SOPs, training aids, desk guides, etc.)

Exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, including ability to explain technical concepts to non-technical resources.

Understanding of DoD 8500 series, DoD Risk Management Framework (RMF), JF-HQ DoDIN and USCYBERCOM orders, and DISA guides (SRGs, STIGs)

Active DoD Secret Clearance - U.S. Citizenship