CXT Software · 6 hours ago
Technical Support Specialist (software)
Phoenix, AZ
Full-time
Remote
Entry Level
$45K/yr - $45K/yr
2+ years exp
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Responsibilities
Customer Support: Swiftly answer and respond to support phone calls and tickets, ensuring timely assistance.
Ticket Management: Expertly handle support tickets from inception to resolution, maintaining clarity and efficiency.
Team Collaboration: Be a collaborative force, supporting teammates and helping to untangle customer queries and challenges.
Escalations: Skillfully navigate escalations to specialized teams like Engineering, Enterprise Services, and DevOps when the going gets tough.
Teamwork: Embrace teamwork, joining forces with fellow support specialists for a seamless customer experience.
On-Call Support: Step into the role of an after-hours hero as part of our rotating on-call squad, ready to tackle emergency tech issues.
Qualification
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Required
Minimum of two years of experience providing enterprise-level technical support in the last 5 years.
A bachelor's or associate's degree is preferred in computer science or a related field, or an equivalent combination of education and/or experience.
Strong Windows knowledge, including Windows 10/11.
Excellent communication skills – you're a people person and a tech person, all rolled into one!
A knack for troubleshooting like a detective.
An organized, multitasking master.
A strong grasp of SaaS and Cloud software systems – you know your stuff!
A quick learner who’s eager to grow and adapt.
Preferred
Previous experience with CXT Software product suite is a huge bonus.
Strong Windows knowledge, including Windows Server 2008-current.
At least two years of experience in the courier/delivery/logistics industry.
Benefits
401(k) with employer contribution
Health, dental, vision, and life insurance offered
Paid Holidays
Cumulative personal time
Referral program
100% remote workplace
Opportunities for company-sponsored and paid training and certifications
Company
CXT Software
CXT Software is a courier and dispatch software company offering logistics management software solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Calderone
Director, Co-founder
Lyndon Edmonson
Owner
Company data provided by crunchbase
