Western Governors University · 5 hours ago
Supervisor, Military and Veteran Benefits
Boston, MA
Full-time
Remote
Mid Level
$52K/yr - $86K/yr
3+ years exp
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Responsibilities
Monitor the Military Support Queues daily for number of cases, case status’, and response times.
Coordinate and assign cases out to the support staff
Collaborate with Manager on team member productivity and discuss any training or corrective action needed
Supervise the department’s cross-training initiative
Schedule professional development training time for each team member
Coordinate required training and conferences for the Military Support team
Ensure records are up to date for VA compliance
Responsible for ensuring that the Team calendar is up to date and all department functions are covered
Responsible to review and give first approval of team member’s time off requests
Approve and supervise employees’ work schedules
Provide oversight on cases involving student issues with benefits, invoices, and payments
Attend at least one Military Training or Conference per year
Schedule and set up monthly departmental meetings
Work closely with internal departments such as Finance, Financial Services, and Financial Aid, and their team leaders and/or supervisors to resolve military student issues and concerns in a timely manner
Coordinate Presentations to Mentor and other WGU teams
Provide back-up for TA, invoicing, Chapter 31 processing, VA-Once certifications, Payments, and other team functions when required.
Qualification
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Required
High School diploma required
3 years' experience with VA and DOD benefit programs and requirements
1-year experience managing a team
Extensive Knowledgeable, Banner, Enrollment Manager
Military Tuition Assistance Experience
Experience working with veterans and deep understanding of veterans’ needs
Exceptional written and verbal communication skills
Experience working with veterans and a deep understanding of veteran needs
Preferred
Bachelor's degree preferred or equivalent work experience and education desired.
Two years of experience in a higher education setting
2 years experience managing a phone team
Contact center experience
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Milliron
Senior Vice President & Executive Dean of the Teachers College
Stephen Herzig
Vice President of Enterprise Solutions
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