Code3 · 7 hours ago
Group Account Director - Commerce/Retail
United States
Full-time
Remote
Director/Executive
$160K/yr - $200K/yr
10+ years exp
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Responsibilities
Establish and maintain strong, strategic partnerships with clients by ensuring the successful execution of deliverables and making strategic recommendations related to their business goals, competitive landscape, marketing mix, technology stack, and industry
Proactively deliver thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and manage our business
Partner and collaborate with other client agency/internal partners to deliver an integrated media approach across channels and platforms
Engage a cross-agency team to deliver high levels of service and output quality – providing the strategic guidance to push integrated teams to think holistically and work collaboratively
Immerse yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious advertising plans
Understand our clients’ commercial model and work with senior account leadership to ensure business is managed profitably based on Finance goals
Improves client satisfaction to expand existing revenue streams and build new ones
Act as a senior point of escalation for delivery and service related issues, working alongside clients and internal partners to find resolution and maintain/improve client satisfaction
Responsible for strong client satisfaction – developing action plans as needed to strengthen senior client relationships and ensure consistent follow through with team, including proactive check ins with client to ensure improvements have been recognized
Responsible for business operations, including forecasting, contracting, budget approvals, operationalizing SLAs and KPIs, accurate time reporting, and other administrative tasks needed to support agency’s stewardship of the account
Translate agency strategies into innovative, executional business plans for clients that deliver business value
Accountable for team’s identification/implementation of tools to standardize and automate processes
Provide ongoing support and mentorship to team members, fostering a culture of continuous learning and professional development.
Work closely with cross-functional teams, including Activation, Creative and Growth to align skill-improvement objectives with business goals.
Participate in developing training materials, including presentations, guides, and checklists that are shareable and scalable.
Conduct training, workshops, and one-on-one coaching sessions to ensure client partners understand and can apply key concepts in real-world scenarios.
Keep abreast of the latest trends, tools, and best practices in digital marketing to ensure training content is relevant and addressing client needs.
On a quarterly basis, collect client data from their vertical pod to understand what is working well, develop baseline industry metric, identify/trends, and develop strategies that should be tested across the vertical
Regular meetings with Practice Leads to understand what best practices are being developed/recommended, communicate vertical/client needs to Practices to ensure clients are getting the strategic support needed
Qualification
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Required
10+ years of experience leading commerce and online marketplaces accounts
Experience brand-side or agency-side with Commerce clients
Extensive experience in Amazon, Walmart, and other retail marketplace platforms
Benefits
Full medical and dental benefits and generous retirement program
Thoughtful parental leave and return program
Flexible Time Off, holidays, quarterly Company “Recharge” Days, and week-long holiday closure in December
Ongoing learning and development opportunities
Commitment to transparent DE&I practices
Company
Code3
Code3 is a technology and insights company that manages digital advertising for the world’s leading consumer brands. It is a sub-organization of Graham Holdings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Atkinson
CEO
Dan Federico
Chief Financial Officer
Recent News
Media Post
2023-02-14
2022-03-12
Company data provided by crunchbase
