93 applicants

Company

Salesforce · 8 hours ago

Technical Account Senior Manager

Texas - Remote

Full-time

Remote

Senior Level

5+ years exp

Maximize your interview chances

Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Salesforce

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Act as an advisor to customers for the adoption of new features of Salesforce’s annual release schedules and identify potential challenges and risks to customer’s implementation.

Track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.

Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities.

Act as an internal authority on customer’s key value drivers and needs, and act as an internal point of contact on the customer to internal partners.

Coordinate the completion of the Signature Success catalog of services as required for the customer, providing timely, proactive Salesforce feature guidance based on the areas of interest for the customer.

Reinforce the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance.

During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts.

Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ScrumCRMAgile Project ManagementSalesforce ImplementationCPQProject BudgetingSchedulingQuote-to-Cash OptimizationData ManagementBusiness Analyst

Required

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline

five (5) years of progressively responsible experience in the job offered or in any occupation in related field

A related technical degree required (Computer Science, Engineering (any field))

(1) Scrum

(2) CRM

(3) CPQ

(4) Agile Project Management

(5) Salesforce Implementation

(6) Project Budgeting and Scheduling

(7) User Training and Adoption

(8) Quote-to-Cash Optimization

(9) Data Management

(10) Business Analyst

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

Salesforce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1485)

2022 (1712)