90 applicants

Company

Salesforce · 9 hours ago

Manager, Technical Support Engineering

Massachusetts - Remote

Full-time

Remote

Entry, Mid Level

2+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Serve as a member of the Salesforce Commerce Cloud support team.

Manage support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.

Possess a strong understanding of web-based server-side technologies, including full-stack troubleshooting across Application, Web, and Database layers.

Ability to jump on customer bridges and manage customer expectations as well as support customer escalations.

Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives.

Participate in supporting and troubleshooting Commerce applications built using the Salesforce Commerce Cloud platform and API.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce B2C Commerce DeveloperSalesforceHTMLAppDynamicsJavaSplunkApexOracleTCP/IPSQL (mySQL)

Required

Master’s degree (or its foreign degree equivalent) in Computer Science, Telecommunication System Management, Engineering (any field), or a related quantitative discipline

two (2) years of experience in the job offered or in any occupation in related field

A related technical degree required (Computer Science, Telecommunication System Management, Engineering (any field))

(1) Salesforce B2C Commerce Developer

(2) HTML

(3) AppDynamics

(4) Java

(5) Splunk

(6) Apex

(7) Oracle

(8) TCP/IP

(9) Salesforce

(10) Networking

(11) SQL (mySQL)

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

Salesforce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1485)

2022 (1712)