Be an early applicantLess than 25 applicants

Company

Airbnb · 5 hours ago

Software Engineer, Community Support Platform - IVR/Voice

United States

Full-time

Remote

Entry, Mid Level

$153K/yr - $185K/yr

2+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features.

Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality.

Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch.

Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards.

Provide critical input in defining the team roadmap and contributing to the technical direction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Backend systemsService-oriented architecturesContact center systemsJavaKotlinRubyPythonEnd-to-end product deliveryChatbotsVoice assistantsAI-driven productsGenesysTwilioA/B testingTechnical quality

Required

2-4+ years of industry experience with a Bachelor's/Master's degree in CS or equivalent experience.

Strong expertise in backend systems for service-oriented architectures.

Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python).

Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams.

Passionate about efficiency, availability, and technical quality.

Preferred

Experience with chatbots, voice assistants, or AI-driven products is a plus.

Experience with contact center systems (e.g., Genesys, Twilio) is also a plus.

Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing.

Benefits

Bonus

Equity

Benefits

Employee Travel Credits

Company

Airbnb

Glassdoor

4.3

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (119)

2022 (236)

2021 (282)

2020 (244)