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Company

Whopper Technologies · 6 hours ago

Salesforce Product Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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IT Services and IT Consulting

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Responsibilities

Serve as the product manager for Salesforce Sales Cloud

Manages product(s) features (deliverables/trade-offs). Influences internal partners, and engineering and UX teams’ priorities.

Voice of the customer. Owns feature roadmap. Works with customers, partners, and engineering management to define/clarify product features and roadmap priority (e.g., customer experience (CX), compliance, accessibility, etc.).

Owner of setting priorities, defining success metrics, and implementation with specific actions to achieve specific goals.

Mitigates launch risks and escalates appropriately. Handles difficult product management and business scenarios.

Drives feature discussions with customers, developers, and others (e.g., marketing, operations, legal, finance) to produces clear, transparent, concise documents (e.g., feature user stories and requirements docs, working backwards docs, feature and program reviews).

Creates clear communications to ensure working group and all stakeholders are informed.

Optimizes feature roadmap intake. Connects teams to end-user/customer experience. Monitors, tracks, and improves metrics (KPIs, adoption, etc.). Challenges the status quo.?

Works with end users and internal supervisors. Knows the key players in their space and builds trust and rapport.

Qualification

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Product ManagementSalesforce CRMSales CloudSalesforce ConfigurationBusiness Requirement DocumentationAgile DevelopmentSalesforce ReportsUser Acceptance TestingSalesforce Administrator CertificationAPI DevelopmentData MigrationSalesforce Integration

Required

Minimum five years of experience as a Product Manager

Minimum three years of experience with Salesforce CRM, Sales Cloud - MUST

Understanding of the Salesforce platform, with the ability to perform basic configurations

Understanding of Salesforce best practices and functionality

Proven ability to design and implement new processes and facilitate user adoption

Ability to write quality business and technical requirement documentation to translate between business and engineering

A demonstrated ability to understand and articulate complex requirements

A demonstrated ability to understand and recommend automation solutions and articulate the requirements.

Ability to write requirements for org-to-org migration and integrations with other applications/databases.

Ability to build Salesforce reports and dashboards

Ability to test Salesforce features

Ability to facilitate User Acceptance Testing and resolution

Ability to support and train end users

Strong verbal and written communication skills

Track record of developing products in an Agile development environment

Preferred

Salesforce Administrator certification preferred

Salesforce experience in Sales Engagement, Case Management, Campaigns, Marketing Cloud/Account Engagement, Territory Planning, CRM Analytics preferred

Ability to write queries for data evaluation

Understanding of API development, Data Migrations and cloud services

Experience with integration between Salesforce and Snowflake