ETS · 5 hours ago
Associate Director, Product Ops Mgmt
Sacramento, CA
Full-time
Remote
Entry, Mid Level
$120K/yr - $135K/yr
2+ years exp
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Responsibilities
Contribute to the creation of the work plan and executing the day-to-day operations of an existing product, based on the direction provided by leadership.
Work directly with the Product Owner and Senior Director to transition product concepts from MVP to operational
Provides input for the creation of the product work plan and executes against the product work plan
Directs work of FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
Provide substantive input to senior management and create informal internal proposals about how to improve on the means in which we communicate between the client and LEAs, design solutions for the client based on capabilities and tools, coordinate the creation of the solutions, and maintain client relationships.
Identifies and shares product delivery improvement areas with Product Managers
Communicates and collaborates with FCEs / vendors / partners clearly and effectively
Accountable for the efficient resolution of operational issues within product and fully understands the day-to-day operations and flow status
Accountable for delivering on products / features promised to client / customer
Participate in client / customer meetings as needed to provide operational expertise
Directly accountable for management of the operations for assigned product of lower size, and/or complexity working directly with Product Owner and Senior Director.
Responsible for ensuring that product delivery meets client expectations
Directs the work of product operations team to ensure that milestones are met, contractual obligations are fulfilled, and delivery meets client expectations
Oversee the administration of the California assessments by working with the entire California team to work through any issues that may occur during the administration windows.
Tracks performance against SLAs and work with FCEs and service providers to improve performance as needed
Identifies operational risks and create mitigation plans
Responsible for tracking/managing all product-related expenditures against budget
Responsible for supporting attainment of surplus targets by controlling expenses
Works with FCE’s to identify opportunities to reduce product costs across the value chain, and be accountable for their implementation
Adhere to ethical standards and comply with the laws and regulations applicable to the job function
Qualification
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Required
Ability to work with cross-functional teams
Demonstrated understanding of product operational needs
Ability to identify new ideas to improve performance and productivity
Ability to provide status updates of day-to-day operations
Deep understanding of SLAs and KPIs
Possess strong decision making and prioritization skills
Strong communication skills
Responds effectively when faced with uncertainty and/or lack of data by seeking the data necessary to guide decision-making
Ability to manage and optimize suppliers
Ability to lead through influence (matrix management)
Undergraduate degree (or equivalent experience) in related fields such as: Business Administration, Operations Management/Engineering or other areas combined with relevant work experience
2+ years of experience working with an LEA especially within the LEA assessment office
2+ years of combined experience in operations management
Preferred
Master’s Degree in Education or related field
Previous experience in one or more of the following: project management, business analysis, budget management, product management or client relationship management
Benefits
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
Company
ETS
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Sevak
Chief Executive Officer
Chris Draper
Vice President and COO, College Board Programs
Company data provided by crunchbase
