Ideagen · 6 hours ago

Customer Success Manager

Miami, FL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Be a trusted advisor that has a deep understanding of the client’s needs and priorities to develop strategic initiatives using the Tritan Software products and services.

Ownership of the client relationship and lead value-focused engagements at all client organization levels.

Expert knowledge on the Tritan Software products suite and professional services to support clients in reaching their business goals while promoting value added solutions contributing to profits.

Manage strategic initiatives with varied deadlines, delegate technical and non-technical tasks, achieve and measure outcome success.

Lead MBR and QBR presentations consisting of valuable analytical data and findings to identify areas of opportunity and solutions.

Lead playbooks on strategy focused priorities such as retention for successful and continuous renewals.

Coordinate cross-functional communications with internal and external teams to achieve the success of an initiative and/or client objective.

Qualification

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Client ManagementProject ManagementEnterprise SoftwareSaaS ExperienceMaritime ExperienceTechnical Communication

Required

5+ years in successful client or account management roles demonstrating strong client satisfaction and project management skills with enterprise-level accounts.

Ability to manage client relationships, including assessing, communicating and managing client needs.

Ability to learn enterprise software products and achieve a high level of aptitude in product understanding and client functionality.

Excellent verbal and written communication, organizational, and time management skills.

Ability to effectively communicate general technical concepts to technical & non-technical parties.