Be an early applicantLess than 25 applicantsPosted by Agency

Company

CDW · 4 hours ago

UC Engineer

Washington, DC

Contract

Remote

Senior Level

$65/hr - $70/hr

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H1B Sponsor Likely

Hiring Manager

Susan Schmidt

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Responsibilities

Design, configure, and deploy Cisco UC solutions (CUCM, Unity Connection, Jabber, etc.) to meet organizational needs.

Administer and support Cisco UC infrastructure, including call routing, dial plans, and endpoint management.

Troubleshoot and resolve issues related to Cisco collaboration tools (voice, video, IM, and conferencing).

Perform system upgrades, patches, and updates for Cisco UC platforms.

Ensure high availability and redundancy for Cisco UC services, minimizing downtime.

Implement and manage Zoom Meetings, Zoom Phone, and Zoom Rooms for seamless communication.

Design and deploy Zoom Rooms and Zoom Webinar solutions for enterprise collaboration.

Troubleshoot and resolve issues related to Zoom services, including audio/video quality, user permissions, and integrations.

Integrate Zoom with Cisco UC solutions, AWS Connect, and other business applications.

Manage licensing, user provisioning, and reporting for Zoom usage.

Design and implement AWS Connect-based contact center solutions for both inbound and outbound calls.

Configure AWS Connect routing profiles, queues, and contact flows to optimize call handling.

Integrate AWS Connect with third-party applications, CRMs, and business tools.

Monitor the performance and quality of AWS Connect systems and ensure a smooth end-user experience.

Provide tier-2 and tier-3 support for AWS Connect-related issues and resolve them in a timely manner.

Integrate Cisco UC, Zoom, and AWS Connect with other collaboration and productivity tools (e.g., Microsoft 365, Salesforce, ServiceNow).

Collaborate with cross-functional teams to ensure seamless communication and resolve integration challenges.

Stay up-to-date on new features and updates to all UC platforms and recommend improvements or new implementations as necessary.

Maintain detailed documentation for UC systems, configurations, and troubleshooting procedures.

Generate reports on system performance, utilization, and issues for stakeholders.

Ensure compliance with internal policies, security standards, and vendor best practices.

Provide advanced support for UC-related issues and collaborate with IT support teams to resolve escalated issues.

Offer training and guidance to end users on best practices for Cisco UC, Zoom, and AWS Connect.

Conduct internal workshops and knowledge-sharing sessions to improve team competency in UC technologies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cisco UC ManagementZoom AdministrationAWS ConnectTroubleshooting UC IssuesIntegration with Microsoft 365Integration with SalesforceIntegration with ServiceNowDocumentation Skills

Required