Rotary International · 4 hours ago
Support Center Coordinator
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Delivering world-class customer service to all inquiries received with well-informed, friendly and prompt responses. Inquiries including but not limited to: contributions to The Rotary Foundation, recognition to donors, account corrections, information on programs and grants.
Communicating updates in policy and procedures and incorporating new information in a proactive manner.
Responding to all inquiries with careful adherence to established procedures and service level agreements.
Documenting responses to all inquiries using internal ticketing system.
Developing annual goals and attending quarterly EPIC conversations with Support Center management.
Identifying opportunities for business process improvement and sharing ideas with Rotary Support Center Manager and Supervisors.
Attending, contributing and participating in team meetings.
Adhering to the Support Center Attendance Policy.
Qualification
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Required
Ability to learn and use multiple database systems and navigate between them quickly to investigate inquiries
Proficient use of PC (including all applicable software), Chromebook and telephone (including Automatic Call Distributor)
Proficiency in Microsoft Office Suite
Professional, customer focused soft skills
Commitment to maintaining benchmark performance levels
Excellent written, verbal, and interpersonal communication
High attention to detail
Ability to adapt to a changing environment
Demonstrating resourcefulness by researching answers to the variety of inquiries received by the Support Center via emails and phone calls
Collaboration and developing creative solutions
Taking direction and working independently
Delivering world-class customer service to all inquiries received with well-informed, friendly and prompt responses
Communicating updates in policy and procedures and incorporating new information in a proactive manner
Responding to all inquiries with careful adherence to established procedures and service level agreements
Documenting responses to all inquiries using internal ticketing system
Developing annual goals and attending quarterly EPIC conversations with Support Center management
Identifying opportunities for business process improvement and sharing ideas with Rotary Support Center Manager and Supervisors
Attending, contributing and participating in team meetings
Adhering to the Support Center Attendance Policy
Preferred
Bachelor’s Degree preferred
Customer service or Call/Support Center experience strongly preferred
Proficiency in second language preferred (Spanish/French)
Minimum of two years’ experience in a customer service role preferred
Benefits
Competitive salaries
Flexible schedules
Comprehensive benefits
Company
Rotary International
Rotary International is an international service organization.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
David Alexander
Chief Communications Officer
Isaac Cohen
Chair Person
Recent News
The Business Journals
2024-04-10
Company data provided by crunchbase
