Be an early applicantLess than 25 applicants

Company

Cardinal Health · 5 hours ago

Senior Representative, Customer Service

Tennessee, United States

Full-time

Remote

Entry, Mid Level

$17.60/hr - $25.60/hr

1+ years exp

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H1B Sponsor Likely

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Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.

Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.

Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.

Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.

Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.

Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.

Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementContract administrationSales supportProcess improvementCustomer feedback analysisTechnical certification

Required

1-3 years of experience

Must live within a 1-hour radius of LaVergne, TN

High School Diploma, GED or technical certification in related field or equivalent experience

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Company

Cardinal Health

Glassdoor

3.7

Cardinal Health is a manufacturer and distributor of medical and laboratory products.

Founded in 1971

Dublin, Ohio, USA

10,001+ employees

https://www.cardinalhealth.com

H1B Sponsorship

Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (112)

2022 (131)

2021 (144)

2020 (126)