Acentra Health · 5 hours ago
Customer Service Representative (Part Time) Remote - Absence Management Dept
Maryland, United States
Part-time
Remote
Entry Level
$18/hr - $18/hr
2+ years exp
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Responsibilities
Develop and maintain a comprehensive understanding of internal policies, procedures, and services, encompassing both departmental and operational aspects
Efficiently utilize automated systems for logging and retrieving information, ensuring accurate and timely data entry for electronic faxes
Handle inquiries from customers or providers through various channels such as telephone, email, fax, or mail, delivering responses within specified turnaround times
Respond to telephone inquiries and complaints promptly, accurately, and courteously, strictly adhering to standard operating procedures
Engage with hospitals, physicians, beneficiaries, and other program recipients to facilitate effective communication
Investigate and resolve customer problems, escalating challenging situations to the appropriate party when necessary
Meet or exceed standards for call volume and service level as per department guidelines
Initiate files by collecting and entering demographic, provider, and procedure information into the system
Act as a liaison between Review Supervisors and external providers, fostering collaborative relationships
Maintain detailed logs and document the disposition of incoming and outgoing calls, ensuring accurate record-keeping
Qualification
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Required
High School diploma or equivalent
Minimum of 2 + years of customer service/telephone experience in a similar call center environment and/or industry
Proficient verbal and listening skills, ensuring courteous and professional customer service
Effective PC skills, including proficiency in electronic mail, intranet, and industry-standard applications
Fluent in English with clear telephone communication abilities
Competent use of phone systems
Strong research and investigative skills
Adherence to confidentiality policies and procedures
Ease in navigating and utilizing electronic equipment and systems
Ability to multitask on a personal computer while engaging in telephone conversations
Capability to work efficiently in a fast-paced call center environment
Demonstrated ability to remain calm and courteous when handling challenging calls and requests
Preferred
Completion of medical terminology course(s) is beneficial
Familiarity with medical terminology is advantageous
Successful completion of medical terminology course(s)
Knowledge of medical terminology and/or experience in the health insurance industry
Bilingual proficiency in Spanish and English
Benefits
Comprehensive health plans
Paid time off
Retirement savings
Corporate wellness
Educational assistance
Corporate discounts
Company
Acentra Health
Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-09Acquired· by The Carlyle Group
Leadership Team
Grant Christie
Senior Vice President, Market Strategy and Solutions
Ryan Bosch
Executive Vice President, Chief Health and Informatics Officer
Company data provided by crunchbase
