Be an early applicantLess than 25 applicants

Company

Virginia Department of Transportation · 5 hours ago

Human Resources Shared Services Supervisor

Richmond, VA

Full-time

Remote

Mid Level

$71K/yr - $115K/yr

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Comp. & Benefits

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Responsibilities

Actively maintain knowledge and develop expertise of current policies, procedures and processes impacting the administration of Employee and Position, Benefit or Absence Management transactions.

Analyzes situations for potential trends and recommends policy or procedural changes to program area leaders.

Participate in current or proposed statewide or divisional special projects.

Interact with other internal departments and others to nurture or develop partnerships.

Attend strategic business meetings.

Make presentations to the division and others as necessary to the implementation of programs, procedures and systems.

Complete routine Agency administrative tasks related such as time and attendance, financial/budgeting and required training.

Responsible for ensuring a high level of accuracy of HR information.

Maintains strict confidentiality regarding personnel matters and discloses protected information only to those with an official need to know.

Monitors data reconciliations and audits to ensure they are conducted appropriately.

Serves as the subject matter expert in HR Shared Services offerings.

Monitors the work of the shared services teams in the performance of the teams' daily operations.

Serves as primary resource for HR Shared Service Leads when assistance or guidance is needed.

Acts as advisor and coaches on best practices.

Serves as primary liaison with DHRM, VRS, payroll and other providers on transactions issues and policy interpretations.

Ensure teams maintain electronic employee personnel files and employee records based on established criteria.

Based on transaction type, ensures associated documentation is placed into the respective employee personnel file adhering to Agency Metadata and procedural guidelines.

Oversees the timely and accurate data entry of HR transactions upon receipt of appropriate documentation and authorizations while adhering to relevant policies and procedures as they relate to the Agency HR systems and policies.

May enter data into systems during peak workloads.

Ensures all deadlines are met and funnels requests for exceptions to appropriate organization.

Supports ARMICS, APA and other internal audits, where HR information is required.

Assigns external requests for employment verification of current and prior VDOT employees to team members.

Assigns FOIA, Grievance, and investigation requests as applicable in order to meet all associated request parameters.

Independently responds to the most sensitive, unusual or complex requests for data.

Qualification

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HR functions knowledgeConfidential information managementPeopleSoft HR moduleWorkflows automation toolsBusiness management principlesMicrosoft ExcelMicrosoft WordData entry experienceHRIS technology solutionsBusiness process evaluationSupervisory experienceState HR policies knowledgePayroll automation experienceTeam leadership experienceHuman Resources education

Required

Experience using workflows or other automation tools to accomplish workload, research, and data retrieval.

Knowledge of HR functions, a general familiarity of HR policy and procedure.

Experience managing confidential information as it relates to personal data.

Ability to apply business, management principles in strategic planning, human resources, leadership technique, production methods, resource allocation, coordination of people and resources.

Skill in Microsoft Excel and Word, automated HR and payroll applications such as the PeopleSoft Human Resources module, and familiarity with Microsoft productivity tools.

Experience using personnel or payroll automation to accomplish workload, research, report, graph presentations, retrieve data, prepare written guidelines and recommendations.

Communication skills and experience working with positions at all levels of an organization, including vendors.

Skill in data entry or transactions processing experience in HR or related field.

Progressively responsible team leadership experience.

Ability to travel to attend meetings or events.

Preferred

Prior experience performing HR, payroll or similar data entry and transactions processing in a fast paced high volume environment with competing priorities.

Experience with Enterprise HRM software e.g. Peoplesoft or equivalent.

Prior supervisory experience.

A combination of training, experience, or education in Human Resources, Business Administration or related field desired.

State or Government experience desired.

Experience in human resources shared services or call center environment.

Knowledge of State HR, Payroll and Administrative policies and procedures.

Knowledge of Human Resources and HRIS technology solutions.

Experience with business process evaluation or mapping.