Be an early applicantLess than 25 applicants

Company

Amazon · 5 hours ago

Content Developer, Selling Partner Support SOP

United States

Full-time

Remote

Mid Level

$48K/yr - $102K/yr

3+ years exp

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Responsibilities

You will work with Program Managers to execute on requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions.

You will execute on requests to expand SOPs to cover new store launches, and you will review and proactively improve existing SOPs in our library.

You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation.

You will pull requests from a queue in Adobe Workfront, or have them assigned to you.

You will review the required deliverables, ask the process owner any questions you might have, and get started on editing.

Once you’re done editing, you will send the content off for translations.

When you receive the translations back, you will stage and publish the update.

You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries.

You will also attend team meetings.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ProofreadingVerbal English MasteryWritten English MasteryContent Management SystemDITAHTMLXMLContent Project ManagementLocalization WritingContent StrategyInformation ArchitectureOxygen XML EditorWorkfrontProgram ManagementTranslation ProcessBusiness Process ExplanationStakeholder ManagementAdvanced DITAAdvanced HTMLAdvanced XMLCross-Functional Team Facilitation

Required

1 year of experience editing, writing, or proofreading documentation.

Experience using a content management system.

Basic understanding of DITA.

Basic understanding of HTML and XML.

Experience managing complex content projects.

Experience writing for localization.

Mastery of verbal and written English.

Preferred

A Bachelor’s degree or higher.

3 years’ experience managing content projects of medium or high complexity.

Experience setting content strategy and information architecture.

Experience using Oxygen XML Editor.

Experience using Workfront.

Experience in program or project management.

Experience working with a translation process.

Able to learn and explain business processes.

Able to prioritize and manage multiple stakeholder needs in a fast-paced environment.

Able to facilitate discussions with cross-functional teams.

Advanced understanding of DITA.

Advanced understanding of HTML and XML.

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)