Cynosure Technologies LLC ยท 12 hours ago
Amazon Connect Consultant - REMOTE - USC / GC only
United States
Contract
Remote
Senior Level
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Responsibilities
Amazon Development with Amazon Connect experience.
Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.
Translate customer requirements into contact centre design, leveraging best practices and provide Optimized solutions.
Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
Act as the technical liaison between offshore technical team and customers/partners.
Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).
Lead delivery teams as a senior technical leader in a hands-on capacity.
Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
IT experience in Contact centre cloud-based products, solution design and implementation; Contact Center architecture knowledge.
Excellent analytical and communication (oral & written) skills.
Qualification
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Required
Amazon Development with Amazon Connect experience.
Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.
Translate customer requirements into contact centre design, leveraging best practices and provide Optimized solutions.
Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
Act as the technical liaison between offshore technical team and customers/partners.
Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).
Lead delivery teams as a senior technical leader in a hands-on capacity.
Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
IT experience in Contact centre cloud-based products, solution design and implementation; Contact Center architecture knowledge.
Excellent analytical and communication (oral & written) skills.
Preferred
Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect.
Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management).
Other Salesforce related experience not mentioned (e.g. Case Management, Omnichannel).
Company
Cynosure Technologies LLC
Cynosure Technologies is a Houston based company that has and continues to be an industry leader in providing IT Staffing Services.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
