General Dynamics Information Technology · 10 hours ago
Configuration and Asset Manager
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $132K/yr
5+ years exp
Maximize your interview chancesInformation Technology
No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Works directly with the ITSM Service Delivery Lead (ITSM Leader), providing a detailed, accurate picture of the IT infrastructure through a centralized configuration management database (CMDB), for effective decision-making in ITSM processes like incident management, change management, and problem management, allowing the ITSM leader to quickly understand the impact of changes, troubleshoot incidents, and make informed decisions based on the current configuration of IT services and components.
Maintains a comprehensive record of all configuration items (CIs) within the IT environment, including their relationships, attributes, and current state.
Notifies the ITSM leader about potential impacts of proposed changes by identifying all related CIs affected by a change request, helping to mitigate risks and prevent service disruptions.
Quickly identifies the specific components involved in an incident by accessing the CMDB, allowing the ITSM leader to rapidly diagnose the problem and assign appropriate resources.
Assists in root cause analysis by providing detailed information about system configurations and dependencies, enabling the ITSM leader to identify recurring issues and implement preventive measures.
Generates reports based on CMDB data to provide insights into the overall health of the IT infrastructure, identify potential vulnerabilities, and inform strategic decisions.
Establishing and maintaining a comprehensive, effective CM program.
Draft controls, policies, procedures, and processes based on NIST CM Controls and DoD CIO ZTA directives, standards, and frameworks, CM – DoD Directive 5144.02, DoDD 8000.01, DOD 8320.02, and the DOD Enterprise Service Management Framework (DESMF).
Ensure all CM processes and workflows are aligned with NIST SP 800-128 (Security Focused Configuration Management).
Provide oversight for organizational Configuration Management Database (CMDB) auditing to ensure the accuracy of configuration data and proper reporting and status accounting.
Provide strategic guidance and process improvement recommendations that facilitates efficient data capture, synchronization, and deconfliction that ensures the accuracy, currency, and relevancy of information captured through discovery, API integrations, and manual inputs.
Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems.
Assisting in developing standard IT configuration management methodology.
Develops CMDB policy, processes and knowledge base.
Improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
Validate the soundness and accuracy of configuration management audits and reconciliation.
Works with other ITSM processes to inform configuration management activities based on new requirements ensuring alignment to NIST and ZTA frameworks.
Provide strategic guidance and direction to build seamless dashboard with CI metrics and analytics that support health tracking of CIs, and their relationships, impact to changes.
Ensure the establishment of detailed records that provide current state of CIs, historical changes, and checks/balances that are fully auditable.
Define and document CIs throughout their lifecycle.
Documenting and reviewing CM findings and then coordinating corrective action.
Monitoring standards compliance, as well as change and release implementation.
Evaluating baseline deviations and making recommendations for rectifying them.
Establishing and implementing CM compliance standards.
Evaluating contracts and developing associated configuration management approaches.
Reviewing and implementing CM plans, baselines, and milestones.
Developing and implementing overarching CM procedures and establishing responsibilities, authorities, and plan approval levels.
Conducting Technical Review Board (TRB) and Change Review Board (CRB) meetings or other medium established to manage change control.
Work with cross-functional team leads and Other duties as assigned.
Qualification
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Required
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able To Obtain: Secret
Job Family: Configuration
Skills: Change Management, Configuration Management (CM), ITSM
Certifications: ITIL 4 Foundation - ITIL
Experience: 5 + years of related experience
US Citizenship Required: Yes
Required Experience: This position requires five (5) years of intensive and progressive specialized experience.
Certifications: ITIL4 (Required)
Clearance: Secret
Minimum Education: A Bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated and 5 years relevant experience, and/or in a computer science, information system, a physical science, or engineering.
Preferred
CM Certification (Desired)
Benefits
401K with company match.
Comprehensive health and wellness packages.
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Rest and recharge with paid vacation and holidays.
Company
General Dynamics Information Technology
General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Ben Buckley
Vice President, Business Area
Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
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