flexEngage · 5 hours ago
Lead Technical Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
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Responsibilities
Manage and coach the technical operations team
Manage interns and contractors working for the technical operations team
Make hiring decisions on new technical operations team members
Manage and prioritize onboarding and support tasks for the technical operations team
Work with Director of Client Success Operations on providing training opportunities for the technical operations team
Work with Director of Client Success Operations on executing team process improvements to service customer and onboarding requests efficiently and effectively.
Act as an escalation point for the technical operations team for production support requests for existing customers and retail software providers while following the SLA requirements.
Assist the technical operations team with executing technical tasks associated with the integration including: configuration, template coding, scripting, and scheduling feed jobs.
Act as lead contact for onboarding new clients for the technical operations team
Perform thorough troubleshooting and analysis using technical tools such as scripting languages, web services tools, and testing tools.
Escalate Production issues to Engineering if needed.
Work an on-call rotation schedule for off-hours production support
Work effectively with customers, partners, contractors and internal team members on a regular basis
Remain current with strong technical understanding of the flexEngage solution and technology
Assist the Sales Team on sales calls with prospect’s technical team as needed
Performs other duties assigned as related to the role
Qualification
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Required
Strong knowledge of API interaction and REST
Strong knowledge of JSON
General knowledge of BASH and Linux
General knowledge of HTML and CSS
Experience in managing a technical team
Excellent verbal and written communication skills.
Ability to learn software programs and technology independently and quickly is required
Preferred
Experience in ticketing and tracking systems; proficient in JIRA preferred
Experience in office tools such as Microsoft Office or GSuite; Proficient in Gsuites preferred
Experience in Python programming language preferred
General knowledge of SFTP and SSH preferred
Experience in project task management and prioritization preferred
General knowledge of technologies such as: IT networking, internet technologies, web servers a plus
General knowledge of XML
Working knowledge of Java a plus but not necessary
Experience with Microsoft Office Scripts or Google Apps Scripts a plus but not necessary
Experience with JavaScript a plus but not necessary
Experience with Handlebars a plus but not necessary
Fluency in other languages (ex: Spanish, French, German, Chinese) a plus but not necessary
Benefits
Stock options
401k match
Medical/Dental/Vision coverage options
Unlimited PTO
Flexible/remote schedules
Company
flexEngage
flexEngage helps retailers personalize post-purchase communications, like receipts, to better engage with their most committed customers.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11.18MKey Investors
Florida FundersBullpen CapitalPJC
2020-01-15Series Unknown· $1.04M
2019-12-18Series A· $6M
2016-06-08Seed· $2.49M
Leadership Team
Tomas Diaz
CEO
Jay Patel
Co-Founder & CTO/COO
Company data provided by crunchbase
