Miles IT · 16 hours ago

IT Support Specialist

United States

Full-time

Remote

Mid Level

$45K/yr - $75K/yr

3+ years exp

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Responsibilities

Receive all support requests and promptly handle them.

Work on the most complex support issues for 70% of the day.

Mentor technical team members from the first tier for 30% of the day.

Diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks.

Qualification

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IT services experienceTechnical support experienceDiagnosing complex issuesInformation technologies passion

Required

1 years of experience providing IT services to businesses working for an MSP on a helpdesk or 3 years with a single organization working on a help desk

Experience working on a technical support team, at a tier 2 or tier 3 level

Ability to diagnose and fix complex hardware and software issues for desktops, servers, cloud services, and networks

Excellent organizational skills

Excellent communication skills and professionalism

Strong passion for working with information technologies