Thrive365 · 6 hours ago

Online Technical Support Specialist

United States

Full-time

Remote

Entry Level

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Responsibilities

Respond to customer inquiries via phone, email, or chat, diagnosing and resolving hardware, software, and network issues.

Guide customers through troubleshooting steps and provide clear instructions for resolving technical problems.

Document all interactions, technical issues, and solutions in the company’s support system.

Escalate complex issues to the appropriate teams and collaborate on resolutions.

Assist with the remote installation, configuration, and maintenance of software and hardware as needed.

Educate customers on product features, updates, and best practices to enhance their user experience.

Monitor system performance and notify the team of potential technical issues.

Stay updated on the latest company products, technologies, and support best practices.

Qualification

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Technical SupportOperating SystemsHardwareNetworking ConceptsRemote Support ToolsTicketing SystemsTechnical Certifications