Sutter Health · 5 hours ago

Service Desk Specialist I (Work From Home)

Sacramento, CA

Full-time

Remote

Entry Level

$31.43/hr - $45.58/hr

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Comp. & Benefits

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Responsibilities

Provides first-level response to clients via phone, portal, and other modes of incoming contacts.

Offers resolution of technical problems and information technology issues for desktop, laptop, or network services for personnel using remote network access and ensures proper and speedy collection of minimum data sets of required information.

Provides the timely resolution of issues/problems or escalates the issue on behalf of the client to appropriate technical support personnel.

Supports Service Desk service level metrics and Service Management Access Specialist functions.

Qualification

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Service Desk experienceTechnical supportMicrosoft ExcelMicrosoft OutlookMicrosoft WordTyping 45+ WPMMicrosoft PowerPointMicrosoft Visio

Required

HS Diploma or General Education Diploma (GED)

Ability to establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.

Ability to analyze information, problems, situations, practices, or procedures in order to identify patterns, tendencies, and relationships resulting in the formulation of logical and objective conclusions.

Ability to speak clearly and distinctly using appropriate vocabulary and grammar to obtain information and explain technical information.

Ability to perform effectively in environments with frequent and fluctuating workload changes, competing demands, and frequent interruptions and/or distractions.

Ability to set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

Ability to work independently and follow through on assignments with minimal direction.

Ability to Type 45+ Words per Minute (WPM)

Familiarity with a service desk environment

Computer skills using Microsoft Excel, Exchange, Outlook, PowerPoint, Visio, or Word.

Demonstrated ability to support applications and/or technology via phone, email, or chat