Thrive365 · 7 hours ago

Online Chat Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Provide real-time, professional assistance to customers via online chat, addressing inquiries, issues, and requests efficiently.

Offer accurate guidance on product features, troubleshooting, and service options to enhance customer satisfaction.

Document and maintain detailed records of all customer interactions in the company’s CRM system.

Collaborate with internal teams to escalate and resolve complex customer concerns promptly.

Maintain a courteous, professional, and empathetic tone in all communications.

Stay up-to-date on company products, services, policies, and procedures to deliver informed support.

Consistently meet or exceed performance metrics, including response time, resolution rates, and customer satisfaction scores.

Qualification

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Online Chat ToolsCRM SystemsCustomer Service Experience