Be an early applicantLess than 25 applicants

Company

State Street · 5 hours ago

Product Specialist - Fixed Income, Derivatives

Burlington, MA

Full-time

Remote

Mid, Senior Level

$90K/yr - $142K/yr

5+ years exp

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Responsibilities

Respond to requests for technical assistance via phone, email or in person (remotely or on-site).

Diagnose software issues and recommend the appropriate solution.

Analyze problems, answer questions and provide training related to the software.

Identify and test workarounds for bugs or deficiencies in the software.

Research issues dealing with third party software.

Follow a standard set of procedures and methods when responding to customer requests or inquiries.

Conduct research on questions and issues using available information resources and other product specialists.

Contribute to the continuous enhancement and improvement of support processes and methods

Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems

Manage special projects as required

Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.

Complete any other related task as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fixed Income knowledgeDerivative products knowledgeCharles River applicationTrade Life Cycle understandingSystem Development Life Cycle understandingFund Accounting experienceTrading experienceProject management skillsCFAFRMBasic SQL skills

Required

Four (4) year degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field

Medium to advanced fixed income instruments derivative products knowledge.

Thorough understanding of Trade Life Cycle and System Development Life Cycle

Advanced working knowledge of Fixed Income, Derivative and Equity financial instruments

Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.

Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.

Demonstrate excellent process and project management skills.

Ability to organize, prioritize, balance key tasks and manage time effectively.

Comfortable facilitating project working groups and possesses strong data gathering skills.

Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.

5-10 years overall work experience in the world of Financial Technology

Basic SQL skills

Preferred

MBA or CFA or FRM is preferable

Experience in the Charles River application or any OMS/EMS is preferred

Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred

Benefits

Generous medical care

Insurance and savings plans

Flexible Work Program

Development programs

Educational support

Paid volunteer days

Matching gift program

Employee networks

Company

State Street

Glassdoor

3.5

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing.

Founded in 1792

Boston, Massachusetts, USA

10,001+ employees