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Company

ServiceNow · 5 hours ago

GenAI Solution Architect (GenAI Strategist)

Austin, TX

Full-time

Remote

Mid, Senior Level

5+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop a GenAI roadmap to drive customer adoption and successful utilization of GenAI products across the ServiceNow platform to meet AI Lighthouse customers’ desired business outcomes

Identify and prioritize opportunities for GenAI innovation and growth within customer accounts

Create and manage roadmaps for Generative AI technology adoption and maturity across multiple customers

Facilitate knowledge sharing and GenAI accelerator delivery among customers and internal stakeholders to ensure the effective use of ServiceNow’s GenAI products

Analyze market trends, competitive landscape, and emerging technologies to stay abreast of industry developments and identify new opportunities for ServiceNow GenAI innovation

Define and track key performance indicators (KPIs) and conduct value realization exercises to measure the success of AI Lighthouse implementations

Communicate insights and progress to senior leadership and stakeholders

Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners

Qualification

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Artificial IntelligenceMachine LearningData ScienceStrategy ConsultingTechnology AdvisoryMarket AnalysisKey Performance IndicatorsCross-Functional CollaborationProject ManagementCustomer-Focused Mindset

Required

At least 5 years of experience in a strategy consulting or technology advisory role, experience with a focus on Artificial Intelligence, Machine Learning, or Data Science is preferred

Proven track record of driving business growth and customer satisfaction through innovative technology solutions

Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences

Strong analytical and problem-solving skills

Ability to work effectively in a fast-paced, dynamic environment

Ability to work independently and manage multiple projects simultaneously while meeting tight deadlines

Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals

Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships

Customer-focused mindset and commitment to delivering high-quality results

Must be able to travel up to 50% annually

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)