132 applicants

Company

AECOM · 5 hours ago

FEMA Client Account Manager - Remote, US

Denver, CO

Full-time

Remote

Senior Level, Lead/Staff

$168K/yr - $240K/yr

12+ years exp

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Civil EngineeringConstruction

No H1B

U.S. Citizen Only

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Responsibilities

Cultivate and maintain trusted relationships with key stakeholders across multiple FEMA directorates, including Response and Recovery, Mitigation, and Preparedness, to align with their strategic objectives and priorities.

Identify and pursue opportunities for growth within the FEMA portfolio, including expanding services and offerings that address emerging needs.

Maintain and update an annual account plan, implementing account strategies to drive sustainable revenue growth with specific defined year over year goals for Key Performance Indicators.

Work closely with internal teams, including operational leaders and technical experts, to coordinate service delivery and promote client satisfaction.

Track and assess client performance metrics, identifying areas for improvement and facilitating discussions to enhance service delivery.

Lead the preparation of proposals and presentations for FEMA opportunities and projects, aligning with client expectations and AECOM’s capabilities.

Prepare and conduct regular account reviews with AECOM leaders to promote transparency and alignment on project goals and performance.

Stay informed about trends and changes in emergency management and disaster recovery, providing valuable insights to FEMA and internal teams.

Qualification

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Emergency ManagementClient Account ManagementBusiness DevelopmentFEMA ExperienceProposal DevelopmentPerformance AnalysisFEMA ProgramsProject ManagementCross-Functional Team ManagementInfrastructure ServicesAdvisory Services

Required

BA/BS plus at least 12 years of relevant emergency management, public administration, public policy or similar experience, or demonstrated equivalency of experience and/or education (AS degree plus at least 14 years of relevant experience OR HS diploma plus at least 16 years of relevant experience) including at least 4 years of leadership experience

Experience working with federal clients, specifically FEMA, in the emergency management and disaster recovery sectors.

Experience in client account management and business development.

Strong understanding of FEMA’s mission, programs, and procurement processes.

Proven ability to build and maintain relationships with federal clients, demonstrating exceptional interpersonal and communication skills.

Experience in managing complex projects and cross-functional teams to meet client objectives.

Demonstrated ability to drive business growth through effective relationship management and service delivery.

Strong proposal development and presentation skills.

Ability to analyze performance metrics and implement strategies for continuous improvement.

Willingness to travel as required for client meetings, project requirements, and engagements up to 50%

For positions with driving responsibilities, Motor Vehicle Records are reviewed as part of AECOM’s background check process to ensure compliance with the Company’s driving standards.

Due to the nature of this work, US Citizenship is required