Be an early applicantLess than 25 applicants

Company

Verint · 2 days ago

Analyst, Software License Management

Remote, United States

Full-time

Remote

Mid Level

3+ years exp

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IT Services and IT Consulting

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Audit customer’s license usage against purchases using their understanding of contract entitlements and familiarity with Verint products.

Assess and solve complex problems, devise methodologies and solutions and perform analyses.

Collaborate with others to trouble-shoot customer issues relating to license management report generation and how to interpret the data intelligently with customers, sales, and product management.

Must have excellent communication skills and be able to effectively articulate process knowledge.

Work with Sales and support Customer and Partner facing interactions.

Track purchases and maintain audit records using a high attention to detail.

Audit results using advanced excel skills that includes reading/writing/editing formulas.

Assist in the development of process improvements to increase sales activity.

Execute process standards as communicated by Management within assigned group that includes deal accuracy, order processing and customer success.

Create and maintain documentation on processes specific to the role.

Monitor Sales Operations-Inbox: Monitor email inbox to ensure proper routing of customer usage reports and other related correspondence, archive documents, manage customer contacts identified through communications (update CRM).

Manage customer license usage reports to identify accounts with license overages and calculate amount for billing purposes; provide supporting documentation to customers, track from order entry, to billing, to remittance, and update report statements monthly; assist with collections as needed on Past Due accounts.

Manage customer license usage reports to communicate add-on order opportunities for sales purposes; monitor opportunities and bookings to update related usage tracking reports with committed license data as needed.

Track customer purchases for expansion of licensed products as it relates to usage reports for monitoring committed licensed products, volume, and term dates.

Complete matrix reporting of customers who provide monthly usage reports to confirm they have been received and audited.

Complete special projects as assigned.

Qualification

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Order administrationSales experienceExcel skillsCRM applicationsMS Office proficiencySalesforceLicense orders familiarityOracle knowledge

Required

Bachelor’s degree in Business Administration or related field, or equivalent work experience

Minimum of 3+ years of working in software industry in order administration, sales or related roles

Strong proficiency in MS Office tools such as Word, Excel, Outlook, OneDrive, SharePoint and in using CRM applications - e.g. Salesforce

Excellent analytical and business intelligence skills

Strong communication skills to interface with multiple levels both within and external to the organization

Familiarity of license orders and contracted language

Attention to detail and ability to understand standard and non-standard contracted terms

Self-motivated with ability to multitask, organize and effectively prioritize tasks

Ability to quickly evolve and adapt, ready to support a growing mission

Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred

Working knowledge of Oracle

Company

Verint

Glassdoor

4.1

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Founded in 1994

Melville, New York

5,001-10,000 employees

https://www.verint.com

H1B Sponsorship

Verint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (6)

2021 (12)

2020 (22)