BICS · 4 hours ago

Customer Success Manager (IoT Connectivity)

United States

Full-time

Remote

Mid Level

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U.S. Citizen Only

Hiring Manager

Léana Caetano

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Responsibilities

Presales Support: Provide technical presales support to global accounts throughout all stages of the sales.

Technical Expertise: Serve as the main technical point of contact for customers, providing expert guidance and consultation.

Customer Onboarding & Integration: Ensure a seamless onboarding and integration process for Tier-1 Enterprise customers.

Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to ongoing support and development.

Customer Advocacy: Act as the voice of the customer within the organization, liaising with Marketing, Delivery, Product, and Market teams.

Business Analysis: Analyze customer requirements and business needs to tailor solutions on BICS platforms, including specific configurations and front-end software changes.

Customer Engagement: Consistently engage with customers to understand their needs, create new use cases, and ensure their success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementTechnical Presales SupportIoT Sector KnowledgeCustomer OnboardingLifecycle ManagementMVNO UnderstandingMVNE UnderstandingM2M Business KnowledgeFluency in Spanish