CalypsoAI · 2 days ago
Cloud Support Engineer
Colorado, United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $120K/yr
2+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Cyber Security
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Responsibilities
Monitor key SaaS application metrics, logs, and alerts to identify and preempt potential service disruptions.
Maintain a 24/7 support model ensuring high availability and performance of the SaaS environment.
Serve as a primary point of contact for technical customer inquiries and issues.
Collaborate with customers to understand their needs, troubleshoot problems effectively, and provide clear explanations.
Triage, escalate, and own the resolution of technical incidents.
Analyze metrics, logs, and incident reports to provide critical insights to the development team for troubleshooting and continuous improvement.
Drive efficiency by identifying patterns and areas for automation.
Propose and implement process automation to streamline incident resolution and improve overall system reliability.
Introduce SRE concepts and best practices as the team matures, enhancing monitoring, alerting, and self-healing capabilities.
Qualification
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Required
2-4 years of experience in a technical support or systems administration role
Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
In-depth understanding of SaaS environments and cloud-based architecture (Preferably AWS)
Proficiency in a scripting language (e.g., Python)
Strong understanding of networking, databases (Postgresql), and operating systems (Linux)
Solid Understanding of web technologies (HTTP, REST APIs, JSON, etc.)
Excellent problem-solving, analytical, and communication skills, both written and verbal
Ability to work independently and collaboratively within a team
Willingness to learn new technologies and adapt to changing requirements
Experience working with a ticketing system
Preferred
Knowledge of monitoring tools (e.g., Prometheus, Grafana)
Experience with Kubernetes
Experience with configuration management tools (e.g. Terraform)
Familiarity with cloud infrastructure and technologies
Previous exposure to SRE principles and practices
Company
CalypsoAI
As artificial intelligence continues to revolutionize industries and become increasingly prevalent in day-to-day use, the associated risks also rise.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$38.2MKey Investors
Paladin Capital Group
2023-12-20Series Unknown· undefined
2023-06-27Series A· $23M
2020-07-22Series A· $13M
Leadership Team
Donnchadh Casey
CEO
Recent News
2024-05-05
2024-05-05
2024-03-04
Company data provided by crunchbase
