VitalEdge Technologies · 4 days ago
Director of Professional Services
United States
Full-time
Remote
Director/Executive
7+ years exp
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Responsibilities
Establish leading indicators on utilization billable teams and skills needed to serve our clients to manage resources and effectively hire
Understand the client’s project expectations to align our implementation strategies and define mutually agreed upon statements of work
Collaborate with the revenue office to support pre-sales efforts and ensure a smooth handoff from sales to the project team
Establish and maintain quality standards for service delivery to scale processes and deliver business outcomes
Model effective communication between different departments, ensuring alignment on goals and strategies
Partner with Product Development and Support teams to ensure a unified approach to client engagement and service delivery
Continuously improve implementation methodologies to advance the quality and efficiency for our clients
Focus on improving the current project profitability baseline year after year
Qualification
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Required
Bachelor's degree in business, operations management, or a related field; MBA or advanced degree preferred
7+ years of experience in professional services within a software or technology services delivering complex solutions and detailed project budgeting
7+ years of leadership experience inspiring and developing talent to achieve business objectives
Client Relationship Management: Strong interpersonal skills to build and maintain client relationships
Operational Excellence: A keen eye for operational efficiency, process optimization, and risk management; proven experience in standardizing processes, implementing tooling, and managing KPI reporting
Communication Skills: Clear and effective communication both internally and with clients is crucial; the ability to work effectively with senior leadership and cross-functional teams
Problem-Solving: The capability to identify and solve complex problems in a dynamic business environment; strong analytical skills and experience with data-driven decision-making with the ability to think strategically and execute tactically
Financial Acumen: The ability to manage budgets, forecast financial performance, and contribute to revenue growth
Experience creating board level materials related to company and departmental objectives
Preferred
MBA or advanced degree
Experience delivering ERP solutions is a plus
Company
VitalEdge Technologies
VitalEdge Technologies is a software company specializing in integrated and end-to-end equipment dealer management software.
501-1000 employees
H1B Sponsorship
VitalEdge Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (23)
2021 (14)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Milind Bagade
Founder & CEO
Mitesh Shah
CTO
Recent News
2024-12-05
2024-12-04
Company data provided by crunchbase
