Computershare · 2 days ago

Bilingual Customer Service Representative - Full Time Remote

Home Based, Arizona - Home Based, AZ, 0000, US

Full-time

Remote

Entry Level

$20/hr - $21/hr

1+ years exp

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Responsibilities

Handling incoming calls in a polite manner

Making outbound calls when necessary

Assisting customers with their inquiries

Notating account accurately

Researching for most up-to-date information

Navigate systems while engaging customer on call

Qualification

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Spanish proficiencyCustomer service experienceCall center experiencePC skillsProcess improvement

Required

High School Diploma.

Proficient in speaking and writing in Spanish.

Able to work a 10:30am – 7pm EST shift.

Minimum 1 years experience as a call center agent.

Strong customer service professional experienced while handing customer calls.

Excellent written and verbal communication skills.

Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards.

Proficient with researching and resolving related inquiries.

PC Skills.

Ability to adapt effectively within a continually changing work environment.

Ability to identify and communicate process improvement to supervisor.

Ability to work independently and within a team environment.

Other duties or tasks as assigned by management.